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FAQs

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Main Website

Main website

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Email

We’re here to help,

send us an email.

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Mail

P.O. Box 183143

Columbus, OH

43218-3143

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Phone

Member care

800-540-2016

New enrollments

800-872-7387

Call center hours

Monday to Friday

5 a.m. to 7 p.m.

(Pacific time)

Saturday

7 a.m. to 3:30 p.m.

(Pacific time)

HR professionals and brokers

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Mail

P.O. Box 2488

Brea, CA

92822-2488

Call center hours

Monday to Friday

8 a.m. to 5 p.m.

(Pacific time)

Veterinary professionals

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Mail

P.O. Box 2488

Brea, CA

92822-2488

Call center hours

Monday to Friday

6 a.m. to 5 p.m.

(Pacific time)

You can help prevent insurance fraud

If you know or suspect someone is committing insurance fraud, speak up. Contact our anonymous fraud helpline at 1-800-474-7633 anytime, or email us at rptfraud@nationwide.com

Website accessibility

If you are using a screen reader or other assistive technology and have issues accessing our website, please email us.